Monday, 13 June 2011

Employees first,customers second

I wish to continue the same subject.In his book while describing the success of this adopted strategy the author has gone with all details.I feel those are the very things we always experience but probably don't analyse.Like, he says that whenever u are addressing some meeting the recepients are divided into 3 classes-1)Transformers2)Lost souls and 3)Fence sitters. The first one takes every thing with full zeal and always ready for any changes desired without any reservations. Section 2 is not moved and is always in a negative mode. They firmly believe that nothing can change/improve. Better are ofcourse third ones.'Fence sitters'.They have the 'Yes -but ' approach and after some replies and after observing the inevitability of the change usually turn to transformers. Really this is true about the fate of any project which require change. The success ofcourse depends on the leader who can better inderstand this and proceed.

No comments:

Post a Comment